SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ID Centro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idcentro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Recommend total… Product excellent quality and very useful!!!
Excellent store, all quality, fast delivery! Sincerely grateful.
Everything is cool, it's charging.
The charger is full in working condition! Charges everything at the same time. 18 days delivery. In white, very nice look, in the style of Apple. I recommend to buy it! P.S. You need to buy a separate power supply (15 W).
Thank you very much for the goods! Checked All 4 "outputs"-everything works! Delivered in 2 weeks and Rostov
The parcel came quickly. Looks good. I do not know how fast it charges, but I think that if you buy a powerful adapter, everything will be a class.
The store sent the order promptly, everything came within 10 days. Everything charges, if you put all immediately the charge goes slower, so I ordered an adapter for fast charging 3.0. Seller recommend.
Everything is super! The order was received in less than 2 weeks. Charging is excellent, charges 3 devices at once. Specially for her took the power supply in the outlet. With it, the iPhone 11 charges 10% batteries in 10 minutes. Hours from 60 to 100% charged half an hour, headphones are also charged very quickly and can be charged both from the plug, and through the second wireless charging module (if the device with two wireless charging modules). I did not communicate with the store, as this was not necessary. I recommend this product and seller
Great Product, working like it should, Fast shipping! Love this product! all my gadgets charging in one place instead of multiple cables & chargers :) FYI: Get a 20W Power adapter to charge 2 phones at the same time.
Very beautiful and it works!! Arrived super fast
Great stand! Charges everything well! Very satisfied thank you! Came quickly!!!! Thank you store!!!!
Came fast in USA The charger use USB type C which is awesome Very good product I love it